TERMS OF USE

Terms of Use

This website is owned and operated by Raptr Games Private Limited (hereinafter and throughout this website referred to as “we”, “us” and “our”). Our registered office is at Suite 203, Building 41C, 9th Commercial Lane, Khayaban-e-Bukhari, Phase 6 DHA, Karachi, Pakistan. Our principal place of business is located at Suite 203, Building 41C, 9th Commercial Lane, Khayaban-e-Bukhari, Phase 6 DHA, Karachi, Pakistan.

We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +92 328 1755769 or send us an email on info@raptrgames.com.

This Terms of Use ("Terms") lays out the terms and conditions, as maybe amended and supplemented, from time to time which shall govern the access and use of the website at raptrstore.com (Raptr Store), and the offered content therein, (collectively, the “Platform”) and the Services provided to registrants/end-users ("Visitor"/”You”) through the Platform.

Please read the Terms carefully before using and registering or accessing any Services (as defined below) through the Platform. By using the Platform or the Services, You hereby signify Your absolute and unconditional acceptance of the Terms and any other additional terms of use related to the Services, the Privacy Policy, and the Rewards Policy, as well as Your agreement to be legally bound by the same. You may not use the Services if You do not accept the Terms.

The access of the Platform, usage of the Services in any manner, or mere browsing of the Platform by the Visitor constitutes an acknowledgement and acceptance in full by the Visitor of these Terms without any modification and/or exception. By affirming the assent of the Visitor to the Terms, the Visitor provides his consent to the collection, use, storage, processing and disclosure of his information as set out in the Terms and the Privacy Policy.

ACCEPTANCE OF TERMS AND MODIFICATION THEREOF

The Terms constitute an agreement (“Agreement”) between the Visitor and Raptr Store (the “Raptr”/” We"), with regard to the access and use of the Platform for the following categories of services:

• Purchase of digital goods (game keys, vouchers, gift cards, prepaid cards, and the like) through the Store;
• Raptr Wallet and payments into or out of the Platform;
• Tournaments, rewards, and promotions;
• Any other services that the Platform may integrate, introduce, or create at any point in time;

OBLIGATIONS OF THE VISITOR

The Company reserves the right to decline the Visitor's application for an account or to revoke the same at any stage at the Company's sole and absolute discretion and without assigning any reason or giving any notice thereto.

The Visitor agrees and undertakes at all times to be responsible for maintaining the confidentiality of the account (“Account”), username and password and shall be fully and solely responsible for all activities that occur by use of the Account. The Visitor is responsible for the security of all transactions undertaken on his Account. The Company will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of the Visitor's Account.

The Visitor also agrees and undertakes to immediately notify the Company of any unauthorized use of the Visitor's Account or user ID as the case may be. The Company shall not be responsible for any, direct or indirect, loss or damage arising out of the Visitor's failure to comply with this requirement. You are solely responsible for all activities that occur under Your Account.

The Company shall have the right to disable any Account, whether chosen by the Visitor or provided by the Company, at any time in its sole discretion for any or no reason, including if, in the opinion of the Company, the Visitor has violated any provision of the Terms. The Company shall not be responsible for any losses incurred or suffered by the Visitor on such suspension or termination of Your Account.

The Visitor accepts that the Company expressly reserves the right to disqualify any entry that it believes are not in good faith, or are generated by an automated means or scripts, or otherwise violating the Terms or the spirit of the Services. Entries generated by script, macro or other automated means or otherwise violating the Terms or the spirit of the Services are void. Notwithstanding the provisions contained in this Clause, the Company, shall be entitled to, at its sole discretion (including for reasons of software issues, network issues, technical glitches, etc.,) to nullify a Service or any part of the Services at any time after the event/contest has started and/or any prizes/rewards/credits owed to the Visitor after it has become due.

IN-GAME PURCHASES AND VIRTUAL ITEMS / PRIZES

LIMITED VISITOR

The Visitor agrees and undertakes not to sell, trade, resell or exploit for any commercial purposes, any portion of the Services. The Visitor further agrees and undertakes not to copy, distribute, transmit, display, perform, reproduce, publish, license, reverse engineer, create derivative works from, transfer, or sell any information, software, products, Services or intellectual property obtained from the Platform in any manner whatsoever.

The Visitor represents that he shall not use the Services for any illegal purposes as per the Applicable Laws.

DISCLAIMER OF WARRANTIES

The Company has endeavoured to ensure that all the information provided by it on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information displayed on the Platform. The Company makes no warranty, express or implied, concerning the Platform and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of information displayed and communicated through or on the Platform.

By availing Services, parts of which may be sponsored by a sponsor, the Visitor agrees that any information provided by the Visitor or collected by the sponsor in connection with the Services may be used by the Sponsor in accordance with their terms of use.

The Visitor further agrees that any information provided by the Visitor in connection with the Services may be used by the Company in accordance with these Terms and the Privacy Policy.

Unless prohibited by Applicable Law, the acceptance of a Visitor to avail the Services constitutes the Visitor's permission to use their details and information, in perpetuity, in any manner that the Company or the sponsor deems appropriate for publicity purposes without any compensation to such entrant or any review or approval rights, notifications, or permissions and constitutes the Visitor's consent to disclose his personally identifiable information to third parties. Notwithstanding any rights of publicity, privacy or otherwise (whether or not statutory) anywhere in the world, the Visitor's acceptance of a prize constitutes his authorization to:

• have the sponsor (and its agents, consultants and employees) photograph, record, tape, film and otherwise visually and audio visually record the Visitor;
• have the sponsor (and its agents, consultants and employees) use, reproduce, disseminate, alter, edit, dub, modify, distort, add to, subtract from, process and otherwise exploit any results of such activity in any medium or technology known or hereinafter invented, throughout the universe in perpetuity;
• have relinquished any right that the Visitor may have to examine or approve the completed product or products or the advertising copy or printed matter that may be used in conjunction therewith.

USER GENERATED CONTENT

The Company allows the Visitors to distribute live and pre-recorded audio-visual works, to use services, such as chat, bulletin boards, live streams, forum postings, voice interactive services, and to participate in other activities in which You may create, post, transmit, perform, or store content, messages, text, sound, images, applications, code or other data or materials on the Platform (“User Generated Content/UGC”).

Unless otherwise agreed to in writing, by broadcasting, publishing, posting, displaying, submitting and/or uploading any of its UGC in connection with the Services, the Visitor grants to the Company and its sub-licensees the permission, free, permanent, irrevocable, non-exclusive and fully sub-licensable rights and license to use, copy, modify, adapt, publish, translate, edit, dispose, create derivative works of, distribute, perform and publicly display such UGC.

The rights granted by the Visitor to UGC shall terminate generally upon closing of the Visitor's account, except in relation to: (i) use for promotional purposes; and/or (ii) for the reasonable time it takes to remove from backup and other systems.

The Visitor shall be solely responsible for his UGC and the consequences of streaming, posting, uploading, publishing, transmitting or otherwise making available his UGC on the Platform. The Visitor understands and acknowledges that he is responsible for any UGC he may submit or contribute. The Company is not responsible, or liable to any third party, for the content or accuracy of any UGC made available by the Visitor.

You further agree that the UGC You provide to the Platform/Company will not contain third party copyrighted material, or material that is subject to other third party proprietary rights, unless You have permission from the rightful owner.

The Company does not endorse any UGC on it by any user or other licensor except as provided for under these Terms. The Company shall have the unconditional right and authority to use any game streamer's game stream and other live streams on real time basis or any UGC and content for marketing and advertising purposes without any monetary obligations.

• create, upload, transmit, distribute, or store any content that is inaccurate, unlawful, infringing, defamatory, obscene, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, or otherwise objectionable;
• impersonate any person or entity; falsely claim an affiliation with any person or entity; access the Raptr Store accounts of others without permission; forge another person's digital signature; misrepresent the source, identity, or content of information transmitted via the Raptr Store;
• send junk mail or spam to users of the Raptr Store, including without limitation unsolicited advertising, promotional materials, or other solicitation material;
• harvest or collect email addresses or other contact information of other users from the Raptr Store;
• defame, harass, abuse, threaten, or defraud users of the Raptr Store, or collect or attempt to collect, personal information about users or third parties without their consent;
• delete, remove, circumvent, disable, damage, or otherwise interfere with security-related features of the Raptr Store or User Content;
• reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Raptr Store or any part thereof;
• modify, adapt, translate, or create derivative works based upon the Raptr Store or any part thereof;
• interfere with or damage the operation of the Raptr Store or any user's enjoyment of them, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code;
• relay email from a third party's mail servers without the permission of that third party;
• access any website, server, or other computer resource owned, used, and/or licensed by Raptr Store by means of any robot, spider, scraper, crawler, or other automated means;
• manipulate identifiers in order to disguise the origin of any User Content transmitted through the Raptr Store;
• interfere with or disrupt the Raptr Store or servers or networks connected to the Raptr Store;
• use or attempt to use another user's account without authorization from that user and Raptr Store;
• attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of the Raptr Store that you are not authorized to access;
• attempt to indicate in any manner, without our prior written permission, that you have a relationship with us or that we have endorsed you or any products or services for any purpose;
• harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• submit false or misleading information; and
• use the Raptr Store for any illegal purpose, or in violation of any local, state, national, or international law or regulation.

CONTENT REVIEW AND TERMINATION

The Company has the right to:

• Take any action with respect to or remove any UGC You provide or contribute to the Platform, for any or no reason at its sole discretion;
• take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services;
• terminate or suspend Your access to all or part of the Services for any or no reason, including without limitation, if You have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) upon a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.

VISITOR'S OBLIGATIONS

The Visitor's rights on the Platform are conditioned upon compliance with each of the following:

• in order to utilize the Services provided by the Company, the Visitor must be over the age of 18 and if the Visitor is under the age of 18, he must have his parent's or legal guardian's permission;
• the Visitor will not use any one or more of the Licenses to collect, obtain, compile, gather, transmit, reproduce, delete, revise, view, display, forward, any material or information posted by or concerning any other user of the platform;
• the Visitor will not interfere with or disrupt, or attempt to interfere with or disrupt, the operation of the Platform;
• the Visitor will abide by all copyright notices, information, restrictions contained in or associated with any of the platform content;
• the Visitor will not remove, alter, interfere with or circumvent any copyright, trademark, watermark, or other proprietary notices marked/displayed on the Platform;
• the Visitor will not remove, alter, interfere with or circumvent any digital rights management mechanism, device or other content protection or access control measure associated with the Platform;
• the Visitor will not use any of the rights granted to him or any of the Platform content in a manner that suggests an association with any of the Company's products, Services or brands;
• the Visitor will not do anything on the platform that would prevent other users' access to or use of the platform or any part thereof;
• the Visitor accepts that if he is a director, officer, and employees of a sponsor or any of its affiliate companies and subsidiaries, and immediate families of each, he shall not be eligible to receive a prize.

TAXES

The Visitor shall be responsible and liable for all taxes in connection with any cash payments.

The Visitor hereby consents and agrees that the Company may withhold any such amount from his Account that any tax authority requires the Company to do so.

The Company may in its sole discretion deduct any and all taxes that it is statutorily required to deduct from the Visitor/Streamer in accordance with regulatory/statutory mandated rates. You further authorize the Company to deduct such taxes with retrospective effect.

CONFIDENTIALITY

The Company and the Visitor hereby agree to keep the data, information and terms of the Account and/ or any other confidential information of each other confidential and shall not disclose the same without the consent of the other.

The parties shall not be liable for breach of the above clause when the Confidential Information is disclosed pursuant to an order of any court or government authority.

BREACH

Without prejudice to the other remedies available to the Company under the Terms or under Applicable Law, the Company may limit the Visitor's activity, warn other Visitors of the Visitor's actions, immediately temporarily/indefinitely suspend or terminate the Visitor's registration, and/or refuse to provide the Visitor with access to the platform if:

• the Visitor is in breach of this Terms of Use and/or the documents it incorporates by reference; and
• The Company believes that the Visitor's actions may infringe on any third-party rights or breach any Applicable Law or otherwise result in any liability for the Visitor or other Visitors of the platform.

INDEMNIFICATION

The Visitor agrees to indemnify, defend and hold harmless the Company, its parent, subsidiaries, affiliates, group companies and their directors, officers, employees, agents, partners, contractors, licensors, service providers, subcontractors, suppliers, and interns from and against any and all losses, liabilities, claims, or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach of these Terms and Conditions or the documents they incorporate by reference, or Your violation of any law or the rights of a third-party.

LIMITATION OF LIABILITY AND INJUNCTIVE RELIEF

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

The Visitor understands and expressly agrees that to the extent permitted under Applicable Laws, in no event will the Company or any of its affiliates or group companies be liable to you or anyone else under any theory of liability for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses.

The Services provided the Company are 'as is', and the Company does not provide any warranties in relation to the Services. The Company does not guarantee that the Services shall meet the Visitor's requirements, or shall be free of error, and interruptions.

Notwithstanding anything to the contrary herein, the Visitor hereby irrevocably waives any right or remedy to seek and/or obtain injunctive or other equitable relief.

The Visitor's sole and exclusive remedy for any dispute with the Company shall be to discontinue the use of the Platform and the Services. In any event, the liability of the Company shall not exceed the total payments that may have been made by the Visitor in the past 6 (six) months.

ORDER PROCESSING

We reserve the right to not process an order that you place on our website. This is usually for the following reasons:

• We no longer hold stock of the goods or services that you ordered from us.
• We are unable to ship goods to your location.
• The goods or services that you have ordered are no longer available.
• Any reason outside of our control.

FORCE MAJEURE

The Company shall not be liable for any failure to perform any of its obligations under the Terms or provide the Services or any part thereof if the performance is prevented, hindered or delayed by a Force Majeure Event.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of any Party, including, without limitation, unavailability of any communication system, breach or virus in the systems, fire, pandemic, flood, explosion, acts of God, civil commotion, riots, insurrection, war, acts of government.

SEVERABILITY AND WAIVER

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of the Terms shall continue to be in full force and effect. The unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can't be made enforceable, then it will be severed and the remaining portion will remain in full force and effect.

If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

GOVERNING LAW

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Pakistan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.

NOTICES

All notices and communications from the Visitor to the Company in relation to the Platform and/or any of the Services shall be in writing. The Visitor shall be deemed to have been given a notice if sent by an email or posted within the Platform.

Notice shall be deemed to have been served 48 (forty eight) hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

ENTIRE AGREEMENT

The Terms along with the Privacy Policy and the Rewards Policy of the platform constitute the entire agreement between the Company and the Visitor and supersedes and extinguishes all previous agreements, promises, assurances, representations, warranties and undertakings, whether written or oral.

COMMUNICATION BETWEEN US

If You wish to contact the Company in writing, or if any condition in the Terms requires You to give the Company notice, You can send an email to “the Contact page at raptrstore.com” or to such email address that may be communicated to You from time to time.

If the Company has to contact You or give You notice in writing, the Company will do so by platform chat, email, or SMS to the mobile phone number or email address You provided to us in Your request for the platform.

Return Policy – Raptr Wallet

All purchases made through Raptr Wallet for digital goods—including but not limited to CD Keys, Gift Cards, Game Points, Prepaid Cards, Time Cards, Expansions, Trial/Beta/Item Codes, and Game Keys—are final and are not eligible for refund, exchange, or cancellation.

Important Notes: These digital products are delivered instantly and are non-returnable by nature.

By completing your transaction on Raptr Wallet, you confirm that all account and product information entered is accurate and complete.

Pre-Orders: Refunds on pre-order items (excluding CD Keys) are available up to 14 days before the official release date. Once a pre-order has been processed and delivered, it becomes non-refundable and non-exchangeable.

Softpin Disclaimer: Products sold as softpins do not include any physical items (manuals, discs, packaging, etc.).

Your digital code will be accessible from your Order History once payment is complete.

Refund & Exchange Disclaimer – Raptr Wallet

Raptr Wallet is not liable for any loss or damage resulting from: Incorrect product selection, Inaccurate user ID or account details entered during checkout, Unauthorized or accidental purchases.

Exception Handling: In rare or exceptional cases, a refund or replacement may be considered only if:

• The code provided is proven to be invalid or non-functional.
• The issue is reported to Raptr Wallet within 48 hours of purchase.
• The customer provides complete supporting evidence and cooperates fully with support staff.